Frequently asked questions

Do you have public liability insurance?

Yes! We're fully insured. See our insurances page for more details.

Are you DBS or CRB checked?

Absoultely. Every First Aider in the team is subject to a recent, enhanced DBS check and occupational health screening by the NHS. We have strong feelings about this and will not allow anyone without a recent check to work for us. Evidence of these checks is kept with our insurance paperwork for you to see when we arrive at your event.

Do prices include VAT?

The price you are quoted is the price you pay. There's nothing added.

Will I be charged extra for medical supplies?

No! We don't charge for any of the equipment or consumable items that we use. We also don't charge extra for mileage. The price you are quoted is the price you pay. More information is available here.

I've been let down! Please can you help?

We're sorry to hear that. We'd be pleased to help. If it's short notice, please give us a call on 07918 643411 as soon as you can. We will do everything that we can to ensure your event can still go ahead.

Can you send a Paramedic and/or ambulance?

Yes. Paramedics, Ambulances, Doctors, Nurses, just let us know what you need when enquiring. Please note that our price framework is based on us sending our ambulance staff to your event. An additional fee will be charged for other skillsets.

How can I pay?

We accept cash, cheque and electronic transfers (BACS, Faster Payments). Details will be provided on your invoice.