General

The information given here may not be complete. We may choose to add, remove or change this information without notice and at any time.

Website

The information contained in this website is for general information purposes only. The information is provided by us and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Patient Report Forms

This pertains to the sale of EaS PRFs and applies regardless of the commerce channel used for the sale.

We endeavour to ensure our PRFs are up to date and fit for purpose, however, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the PRF or the information, products, services, or related graphics contained on any part of the form, for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Every time a PRF pad is sold for use outside of our business, the name and contact details of the buyer are stored along with the serial numbers of the pad(s) purchased. This is to ensure that a record of who is responsible for the form is kept. We take no responsibility for any part of the use, misuse, storage or data protection regulation for any PRF sold outside of our business. All PRFs which are used outside of our business can be identified by serial number. 

In the event that a legal challenge is made in regards to a PRF used outside of our business, the details of the buyer will be given to the legal representative and we shall have no further responsibility in any action taken. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our products.

Privacy

We take your privacy seriously and have a GDPR policy which is available on request. If we're contacted by a relevant authority who has a lawful and valid request for your information, we will always cooperate with that request.

We often need to collect data about you in order to provide the services which we offer. You can be assured that any data we collect from you is taken for a good reason (explained below) and won't be sold on. We'll only use your information in conjunction with the service we're providing, and we'll safely store the data for the length of time we're required to.

Personal data is collected in the following ways when engaging our services:

A Patient Report Form (PRF) is completed when a person comes into our care

For insurance purposes, we are obliged to collect the details of all people who come into our care. We will collect the following data on our PRFs:

  • Name

  • DOB & age

  • Gender

  • Home address

  • Information about medication/treatments being followed, allergies, previous medical history and injuries.

Patients will be provided with a copy of our completed PRF, or it will be given to the next clinician in the pathway for collation and disclosure post treatment. In the event that a minor is treated, the form will be handed to their parent, guardian, carer or other responsible adult.

Personal data is held in a locked filing cabinet, which is accessible by the team principal for a period of 7 years, or 7 years following the patients 18th birthday in the event of a minor. PRFs are also held electronically on a secure, encrypted, cloud based server indefinitely.

Personal details are collected when enquiring about our services

We will collect your name, contact phone number and email address so that we can contact you about your enquiry.

We will collect your name, email address, contact number and home address for billing. This will be stored on your invoice, which we will store for a minimum of 6 years on our accounting software.

Personal details are collected when you train with us

We will collect your name, age, address and details of any learning needs you may have. This information is collected for insurance purposes and to ensure that we do everything we can to enable you to pass the assessment. We'll collect your name when booking a course and all other details on day 1 or in advance of the course. Your information will be held by the trainer for the duration of the course in a sealed folder. Once the course is completed, your information will be held along with all of the other course paperwork for a period of three years in a locked filing cabinet, which is accessible only by the heads of our training centre. We may use your name and email address to contact you soon before your certificate expires, to invite you to revalidate your qualification or attend the recommended refresher training.

In addition to the above; where your information is written on paper, it'll be put into an envelope, sealed and will have the date which it can be destroyed written on it. Unless asked to officially, the envelope won't be opened again.

Introduction

We are committed to safeguarding the privacy of our website visitors, service users and individual customers.

This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the collection, sharing and publication of your personal data. You can access the privacy controls when you make a purchase from our shop or by emailing us.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

In this policy, "we", "us" and "our" refer to EAS Medical. For more information about us, see Section 14.

Credit

This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

The personal data that we collect

In this Section 3 we have set out the general categories of personal data that we process.

We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number and/or postal address. The source of the contact data is you and/or your employer.

We may process your website user account data ("account data"). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website.

We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.

We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system provided by Wix.

Purposes of processing and legal bases

In this Section, we have set out the purposes for which we may process personal data and the legal bases of the processing.

Operations

We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR for recording patient information to the extent required by law and/or our insurance provider(s).

Publications

We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is our legitimate interests, namely the publication of content in the ordinary course of our operations OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Relationships and communications

We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and compliant handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.

Direct marketing

We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

Research and analysis

We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

Record keeping

We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

Security

We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

Insurance and risk management

We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

Legal claims

We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

Legal compliance and vital interests

We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

Providing your personal data to others

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

Your personal data held in our website database will be stored on the servers of our hosting services providers Wix.

We may disclose your personal data to our suppliers or subcontractors insofar as reasonably necessary for them to carry out their duty to us or you.

Financial transactions relating to our website and services may be handled by our payment services providers, Wix Payments and/or PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. 

In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

In this Section, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).

The hosting facilities for our website are situated in USA. The competent data protection authorities have made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities.

No other subcontractors or suppliers who will handle your personal data are based outside of the United Kingdom and the European Economic Area (EEA).

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Retaining and deleting personal data

This Section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

contact data will be retained for a minimum period of 6 years following the date of the most recent contact between you and us, and for a maximum period of indefinitely following that date];

account data will be retained for a minimum period of 6 years following the date of closure of the relevant account, and for a maximum period of indefinitely following that date];

transaction data will be retained for a minimum period of 3 years following the date of the transaction, and for a maximum period of indefinitely following that date];

communication data will be retained for a minimum period of 3 years following the date of the communication in question, and for a maximum period of indefinitely following that date];

usage data will be retained for 3 years following the date of collection; and

Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Your rights

In this Section, we have listed the rights that you have under data protection law.

Your principal rights under data protection law are:

the right to access - you can ask for copies of your personal data;

the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

the right to erasure - you can ask us to erase your personal data;

the right to restrict processing - you can ask us to restrict the processing of your personal data;

the right to object to processing - you can object to the processing of your personal data;

the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

You may exercise any of your rights in relation to your personal data [by written notice to us, using the contact details set out below].

Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website;

shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website;

personalisation - we use cookies to store information about your preferences and to personalise our website for you;

security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

analysis - we use cookies to help us to analyse the use and performance of our website and services; and

cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647 (Chrome);

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

https://help.opera.com/en/latest/security-and-privacy/ (Opera);

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of significant changes to this policy by email.

Our details

Our website is owned and operated by EAS Medical.

EAS Medical is a proprietry business of Chris Gordon-Wilson, a sole trader in the UK. Our address is EAS Medical, Halstead, CO9 3JR.

You can contact us:

by post, to the postal address given above;

using our website contact form;

by telephone, on the contact number published on our website; or

by email, using the email address published on our website.

Data protection officer

Our data protection officer's contact details are as above.

Cookies

By using our website, you consent to any information tracking or collection that we might do. We don't knowingly use cookies on our website and don't track you or your data. We'll only use information that you give us, (see above) and don't collect anything without you knowing about it. Our website provider is Wix, who have their own privacy policy. Our website provider might use their own cookies and/or track your data. It's important that you see their privacy notice, which is available on their website. 

Free gifts and vouchers in the shop

From time to time we might offer a free gift when you shop with us. These are subject to a number of factors, including stock availability at the time of purchase and availability. We might choose to send a different free gift or nothing at all, even when you meet the requirements for an advertised gift. Free gifts can't be returned and have no cash value. Where a condition is given, you must meet that condition to be eligible for the free gift. You don't need to add the gift to your basket, we'll just send it. If you do add an extra item to your basket, you will be charged for it.

Vouchers are valid for 3 months from the date of issue unless otherwise stated. Expired vouchers may no longer work on our website and may not be recognised when trying to redeem. If too many vouchers are issued, then we may choose to make all or some vouchers null and void or change the promotion at any time.

By shopping with us, you agree to these terms. Your statutory rights aren't affected.

Our insurance

We like to think we're very well insured, and you probably want to know about it too. We hold the following insurances:

Public liability (£4,000,000), Malpractice. Good Samaritan acts. Acts of First Aid. First Aid - extended skills (ambulance), Breach of professional duty, Professional indemnity, Product liability, First Aid Trainer, Employers liability, Legal defence, Motor vehicle, Blue light driving. Patient/passenger conveyance. Legal defence, (motor).

Our insurances are held with and underwritten by multiple companies. Certificates available on request.

Medic Kit

We have an online shop, from which we sell our own branded products, our made by us products and other products which we choose to resell. 

For purposes of our own protection and brand protection, we choose to run our shop separately and under a different name, MedicKit.

MedicKit, Medic Kit and MedicKit.co.uk are trading names of EAS Medical. We're the same person, just choosing to use a different name when selling our products. This doesn't affect your rights.

Proprietor

EAS Medical (and therefore Medic Kit, (see above)) is a proprietary business of Chris Gordon-Wilson, who is a sole trader in the UK.

Essex and Suffolk Medical

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01787 739 123

EAS Medical, Halstead, Essex, CO9 3JR