Register online today and we'll send you a confirmation email. An information form for you to complete and full details and joining instructions will be sent to you a week before the course starts.

Please send us a training enquiry via our simple form and we'll get in touch. We keep everything simple and will let you know the process. We'll send you full joining instructions at least a week before the course.

Photo ID will be required on the day.

At our place, we have light refreshments (usually biscuits and hot/cold drinks), but please bring your own lunch.

Yes! We have a fridge, a toaster/grill and a microwave to help with warming up food. We also have a kettle, cutlery and a coffee/espresso machine to help keep you going.

You don't usually need any first aid experience or prior knowledge to join, (except for revalidation and refresher courses). We'll let you know if there are any pre-requisites for your course when you book.

You will need to be able to communicate, including reading, writing and speaking in English.

In order to gain the qualification, you will need to demonstrate providing first aid, which will require you to be able to move around, including kneeling on the floor.

We understand that sometimes plans change, so we'll move your booking to another of our courses - completely free! Please just give us at least a week (7 days) notice. If you don't give us 7 days notice, we reserve the right to refuse to change your course.

If you'd like to cancel your place on any of our courses, you need to give us at least 7 days notice and we'll provide a refund*. If you don't give seven days notice, or in the case of a no-show, you will not be entitled to any refund.

On the flip side, we usually need at least 6 participants in order to guarantee a course will run - any less and you don't get the full experience. If the course doesn't have enough people to run, we'll tell you a week before and move you onto our next course. If that doesn't work for you, then just tell us and we'll move your booking to any other of our courses or give you a refund.

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*in the case of cancellation, we'll provide a full refund minus an administration fee of £14 per place cancelled.

If you need to cancel or move the course for any reason, we'll do so, for free if you give us at least 14 days notice. In the event you're unable to give 14 days notice, we reserve the right to refuse to move or cancel the course.

Our fees for on location training are flat. We charge the same regardless of the number of people (up to the max) who join. In the event that someone who was booked onto the course doesn't attend, we won't provide a refund for that person.

Sometimes we like to take photos and or videos of our courses being run for publicity purposes. If this applies to your course, we'll let you know and give you the opportunity to opt-out.

On occasion, we might need to take photos or videos to use as evidence in line with our quality assurance processes. These are for the purposes of quality assurance and ensuring integrity of what we're teaching. If your course is affected, we'll tell you before we start recording. Any photographs or video footage taken (for any reason) becomes property of EAS Medical.

If you'd like to take your own photos or videos, please talk to your trainer first. If you put any photos or videos onto social media, please tag us!

Please note: photographs and videos must not be taken of any Powerpoint slides or assessment materials.

We want you to succeed and we're going to do everything possible to ensure everyone has ability to succeed with us. However, you must be able to satisfy the requirements of assessment in order to pass the course.

This might include:

• reading, writing and speaking in English

• kneeling down

• carrying out CPR with two hands

• laying on the floor (and getting up again)

• being able to use a telephone

If you think you'll struggle with any of these things, please contact us before the course and we'll talk about what help we can provide. If you're unable to meet all of the requirements, we'll provide you with an EAS certificate to show you attended the course, but did not meet the requirements of the qualification.

Wheelchairs users can easily access the centre. We have disabled parking right outside of our door. Our nearest disabled toilet is located next to our building. If you think you might need to use the disabled facilities whilst you're with us, please let us know in advance of your training day so that we can ensure it's open and ready for you to use.

Certificates will be sent to the email address that you give us when you register for the course.

Certificates come directly from the Awarding Organisation and can take up to 28 days to come through, depending on how long any quality assurance processes take. Generally, it's much quicker than this.

We reserve the right to hold certificates until payment has been received.